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Lewis Brisbois Bisgaard & Smith, LLP Download Case Study
 

Company Overview: A 500 attorney firm with 12 offices. It is the 73rd largest law firm in the nation and named the sixth largest law firm in California.
web site: www.lbbslaw.com
Location: Los Angeles, California
Industry: Legal
NetDocuments Usage: Document Management, Extranets, LD Server
Software switched from: Novell GroupWise DMS


CHALLENGE
 
Looking for a more robust DMS platform.

Identify a system that has a low total cost of ownership, ease of use, and can be deployed rapidly.

Minimizing costs was a significant driving factor in the decision, in addition to improved productivity gains.


SOLUTION
 
The document conversion to NetDocuments from Novell GroupWise Library, where documents were stored in a messaging database, was implemented quickly and much smoother than originally anticipated by the firm. Lewis Brisbois completed its design, training and implementation process, including document extraction from the Novell GroupWise Library, in less than six weeks, without the help of expensive outside consultants.


RESULTS
 
"The users adapted to the use of NetDocuments [as a Web-based service compared to a traditional Windows-based application] very quickly and effectively. There were many compliments and positive feedback with its ease of use and immediate universal access to their documents from any Internet- connected device. The output of work product increased without the constraints and slowness experienced with the previous document management system."

"As a former SoftSolutions customer, I was very familiar with the NetDocuments team and their ability to produce and deliver leading edge document management technology. NetDocuments brings to us an overall solution that includes the features that law firms need, the global capabilities for our attorneys to easily collaborate, and a cost-effective and straightforward approach to quickly get the system up and running–a significant factor in our final decision."

"What has impressed me most about NetDocuments is the exceptional service that they have provided to the firm since the beginning of the working relationship. Each issue and concern is promptly addressed. There is not one question or issue which seems to be too big or small for NetDocuments to address. I wish every vendor had the same philosophy as NetDocuments providing a very personable approach with everyone at LBBS. Working with NetDocuments has not only exceeded my expectations, but has actually made the lives of the firm's IS staff much easier. No longer do they have to spend countless times looking for lost or corrupted documents, and then having to apologize to a sometimes not so happy user."






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